FAQs

1. What kind of products are available on the portal?

   Currently we have 30 categories such as Agriculture, Ayurvedic Processing, Chemical Processing, Construction, Controllers & Starters, Cottage/Small Scale Industries, Diary Equipment, Domestic Machines, Engineering, Engines, Generators & Transformers, Food Processing, Heat Exchangers & Cooling Towers, Hydraulic & Pneumatic Machines, Industrial Cleaning, Industrial Consumables, Industrial Plants & Machines, Industrial Supplies, Kitchen Equipment, Material Handling, Motors & Pumps, Oil Processing, Packing & Packaging, Pharma & Medical, Plastic & Rubber, Pollution Control & Water Treatment, Printing & Allied, Sweets, Bakery & Condiments, Textile & Leather, Weighing & Measuring, and Wood Industry

2. Is machineNmotor.com supplier or manufacturer of the products sold?

   machineNmotor.com is a marketplace that offers a platform for sellers to connect with buyers.

3. What are the advantages of purchasing from machineNmotor.com

   Products purchased on machineNmotor.com will be delivered to the doorstep of the address mentioned at a nominal fee. A buyer is also entitled to receive numerous benefits such as

   • Nodal Account to safeguard your money
   • Round the clock customer support
   • A hub in your district to address all your queries
   • Immediate appointment with service engineers to perform maintenance work and repair at prevailing prices

4. Do you provide warranty for products?

   Warranty is offered by the seller. Kindly refer Seller Warranty Terms and Conditions in the Product Description page

5. Can I buy products for individual purpose?

   Yes, you can buy products for individual purpose as well.

6. In how many days machineNmotor.com can deliver products?

   Based on the availability and region, machineNmotor.com will deliver products within specified time

7. Is product return policy available?

   Product can only be returned if

   • Received product is damaged
   • Received Wrong Product

   In the above mentioned two scenarios, buyer has to notify machineNmotor.com within 12 hours of delivery.

   In case of manufacturing defects, the product will be repaired and restored to working condition.

8. Do I get any certification regarding product?

   Certificates will be provided by the seller, if any.

9. Do I get any concession in purchasing bulk?

   For bulk orders, kindly mail us on bulkorders@machinenmotor.com

10. Does machineNmotor.com have trade alerts? If yes, how can I subscribe to trade alerts?

    Yes, you can subscribe to our newsletters and receive updates on the latest products on our portal.

11. What happens when I receive a damaged product from machineNmotor.com?

    Damaged products should be notified within 12 hours of delivery and machineNmotor.com will schedule pick-up for replacing the product.

12. How can I track my order?

    Tracking status will be updated frequently via sms and email. A buyer can alternatively track the shipment using the unique tracking code shared.

13. Do you have International product delivery service?

    For now, we are focusing only on India. In the near future we will expand our services to other countries.

14. How can I compare products with others?

    A product comparison page will be available that will help you compare features of products and make the right decision.

15. Does machineNmotor.com charges any service fee?

    There is no service fee charged from machinenmotor.com for buying products.

16. Does machineNmotor.com provide service support?

    Yes, machineNmotor.com has strategically placed mNm Hubs in each district to serve you at every stage.