machineNmotor.com has return/ replacement within 12 hours to 72hrs depending on the nature of the defect.
The following defects should be notified within 12 hours of delivery
If buyer receives a product other than the ordered product, it shall be considered as Incorrect Product. Buyer should communicate to the machinenmotor.com through call or email within 12hrs of delivery. Actual product will be immediately dispatched by the seller on their own expense. Also, reverse pickup for the product will be arranged by the seller and notified through machineNmotor.com at the earliest.
If buyer receives a damaged packing, kindly note down the damages along with photographs to support your claim and unbox the product immediately with proper documentation (viz video recording) . In case, if the product is damaged, report the damages to machineNmotor.com through phone or email along with substantial proof. A fresh product will be dispatched at the earliest and reverse pickup shall be scheduled.
If buyer finds out that any of the parts or accessories of a particular machine are missing, kindly report to machineNmotor.com through call or email along with proofs. Missing components will be immediately dispatched by the seller on their own expense.
In case of defect / malfunction, customer has to notify the company within 72hrs of delivery. Such products will be repaired by the seller at no extra costand ensure smooth functionality. If the seller is unable to repair, then the product will be replaced.
machinenmotor.com honors all Seller warranties for the products sold. If you are experiencing an issue with a product purchased through machinenmotor.com that is still covered by a valid seller’s warranty, please contact a Customer Service Representative. Machinenmotor.com will advise you of the next steps for getting your issue rectified as fast as possible. In some cases this will require you to troubleshoot the issue with the seller directly to obtain a case or claim number. Because of the nature of warranty claims, this process can sometimes take several business days. We will do everything we can to minimize the wait and resolve your issue.
In many cases, larger items that are malfunctioning will not be eligible for a whole unit exchange. Warranty policies for such items typically cover parts only and labor costs are not covered. Most seller warranties will allow for replacement only and they are not eligible for return. Sellerwill be responsible for the shipping costs, if any.
A Buyer is allowed to cancel an order before the product is shipped from the Seller’s warehouse. Once It’s shipped, machineNmotor.com doesn’t entertain any cancellations.
machineNmotor.com can cancel an order in the event of non-availability of stock. The same shall be communicated to buyer through call and email and suggest alternate sellers. The Company can also cancel an order in the event of incomplete delivery address.
Spare parts purchased on the portal will not be returned or refunded under any circumstances.
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